Contact Us
We’re here to help! Whether you have questions about our products, your order, or skincare in general, our team is happy to assist.
Ways to Contact Us
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Email:
support@trueformskin.com
Reach out to us via email for any inquiries, and we’ll respond within 24–48 hours. -
Live Chat:
Chat with us live! Click the chat icon at the bottom-left corner of the page to speak with our team.
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Letter:
Send a letter to the following address:
85 Lutton Grove
Peterborough
PE3 7DS
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Contact Form:
Include a simple form on the page with the following fields:
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Express Delivery takes around 3 working days.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!